FAQ

General Usage

krungsri app, the latest mobile banking service that simplifies all your financial needs. Whether you're looking to open a savings account, apply for loans, a credit card, or manage your mutual funds, krungsri app has got you covered. It is user-friendly, convenient, and more secure than ever, allowing you to effortlessly monitor your financial transactions and improve your money management.

Manage all your finances with ease and convenience, now simpler than ever before
Access the new Quick Menu on the home screen for fast and convenient shortcuts for Transfer, Pay Bill, Top Up and Scan
Stay up-to-date with the latest transactions, privileges, and news through easily accessible categorized notifications
Financial Assistant on your Home screen provides valuable insights and ensuring that you will never miss important opportunities
Customize your home screen to your unique preference by managing widgets for Quick Balance, Favorites, and Quick Menu
Change Background to fit your own personal lifestyle
Request an online statement that is available for up to the past 12 months
Get all your needs fulfilled with features such as applying for PromptPay service, cardless withdrawal, managing favorites, scheduling transfers or bill payments, making international transfers, scanning for QR cross-border payments, and much more

To ensure the stability and security of financial services, the bank will limit the use of krungsri app to only one user account — specifically, the account with the most recent activity or the most linked products. This change will take effect starting March 7, 2025.

This account limitation will not affect your deposit accounts or any financial products you have with the bank, except for any scheduled transactions linked to user accounts, which will be canceled.

For users affected by this limitation, you can add your deposit accounts or other banking products to the krungsri app user account that remains active by going to: Menu “Others” > “Settings” > “Manage Account/Card” > “Add Account” and follow the given steps.

You can add your Krungsri account to manage all your account in one place.

How to add an account

Savings Account

Credit card account

How to change your transfer limit*

How to change your bill payment limit*

How to change your facial identity verification limit for transfers**

How to change your facial identity verification limit for bill payments and top ups**

* Transfer or bill payment limits are capped at 2 million Baht per day.

** Facial identity verification limit can be set between 5,000 – 50,000 Baht per transaction. Transactions exceeding 50,000 Baht will require facial identity verification by default.

Schedule for transfer/Pay Bill/ Top Up in advance so you wouldn't miss any important transaction. Easily schedule in krungsri app.

Step 1

From Home,
select “Transfer”

Step 2

Select the source account

Step 3

Specify the destination
bank account

Step 4

Specify the amount of transfer

Step 5

Set schedule details

Step 6

Specify starting and ending dates or you can select date from calendar

Step 7

Review the information then press "Confirm"

Step 8

Scheduled Transfer is successful. You can save a slip, add to favorite or share it on social media.

Step 9

Receive an e-Slip

You can transfer money everywhere and every time through your mobile phone with a secure PIN system.

How to transfer money to another person

How to transfer money via PromptPay

e-Slip helps prevent fraud as once you use krungsri app to scan QR code on e-Slip, you can instantly access the transfer details, including the transferred amount and the recipient's account name to verify the accuracy of transfer. It can mitigate financial cybercrime and fraudulent activities on mobile banking.

Withdraw feature in krungsri app is convenient, user-friendly, and secure

Why should you have a Jadhai online savings account?

Fee-Free Financial Transactions
Open an account effortlessly through our online platform without the need to visit a branch

Why should you have a Mee Tae Dai online savings account?

Monthly interest earnings
No minimum balance required
Easy account opening without visiting a branch

How to open an e-Savings account for new customers

Choose Jadhai Online Savings Account banner

Step 1

Choose "Jadhai Online Savings Account" or "Mee Tae Dai Online Savings Account" banner

Step 2

Read product details and press "Open an account"

Step 3

Agree to the terms and conditions and press "Next"

Step 4

Provide consent for personal information and press "Accept"

Step 5

Enter your mobile number

Step 6

Enter the OTP code received via SMS

Step 7

Fill in your ID card information

Step 8

Choose an identity verification method and verify your identity through Krungsri i-CONFIRM or NDID

Step 9

Go back to krungsri app and provide more information for an account opening

Step 10

Verify U.S. citizenship status

Step 11

Confirm your tax residency in other countries

Step 12

Review the bank account opening application form

Step 13

Specify your anticipated transactions

Step 14

Read additional information and provide consents

Step 15

Take a selfie to confirm account opening

Step 16

Set up a PIN for logging in and transaction confirmation

Step 17

Enter your PIN

Step 18

Account opening successful

How to open an e-savings account for existing customers who already have krungsri app and savings accounts with Krungsri

Step 1

Go to "All Menu"

Step 2

Select "Open e-Savings"

Step 3

Choose "Jadhai Online Savings Account" or "Mee Tae Dai Online Savings Account" banner

Step 4

Read product details and press "Open an account"

Step 5

Agree to the terms and conditions and press 'Next"

Step 6

Fill in your 12-digit laser code from the back of your citizen ID card

Step 7

Fill in the required information in the bank account opening application form

Step 8

Verify U.S. citizenship status

Step 9

Confirm your tax residency in other countries

Step 10

Specify your anticipated transactions

Step 11

Read additional information and provide consents

Step 12

Take a selfie to confirm account opening

Step 13

Account opening successful

For more convenience and faster you can set Favorite items to your Home page in krungsri app

Top up services are available for various service provider, including Easy Pass, mobile phone, e-wallets, and others
Automatic e-Slip record is available as proof for transactions
Convenient top-up options are available anytime and anywhere

How to Top Up your mobile phone via krungsri app

How to Top Up Rabbit LINE Pay via krungsri app

Step 1

Go to LINE application and select "Wallet"

Step 2

Go to Rabbit LINE Pay

Step 3

Press the “Top Up” icon to proceed Top Up

Step 4

Select "Add Money e-Wallet"

Step 5

Select "krungsri app"

Step 6

Enter the amount and click "Add Money"

Step 7

Tap "Open" to proceed to krungsri app. You will be redirected to krungsri app

Step 8

Press "Accept" to authorize the access

Step 9

Enter your PIN

Step 10

Verify the transaction details or tap Krungsri logo to change your source account and press 'Pay Now' to complete the payment

Step 11

Payment is successful. You can save a slip, add to favorite or share it on social media. Press "BACK TO RLP"

Step 12

Receive an e-Slip.

Step 13

Top Up is successful

How to Top Up Easy Pass via krungsri app

Step 1

Select "Top Up"

Step 2

Choose Easy Pass from the following options:
1. Find Easy Pass from Recommended Top Up
2. Search for Easy Pass in the Search Biller box
3. Select ‘Others’ and choose ‘Easy Pass’

Step 3

Enter the Easy Pass serial number, choose the amount and press “Next”

Step 4

Press "Confirm"

Step 5

Enter your PIN

Step 6

Top Up is successful. You can save a slip, add to favorite or share it on social media.

Step 7

Receive an e-Slip.

How to Top Up e-Wallet via krungsri app

Step 1

Select "Top Up"

Step 2

Choose e-Wallet from the following options:
1. Find from Recommended Top Up
2. Search in the Search Biller box
3. Select an e-Wallet icon

Step 3

In case you select the e-Wallet icon, choose an e-Wallet you want to top up or search for the service provider

Step 4

Enter the reference number linked with the e-Wallet you want to top up. Enter the amount and press "NEXT"

Step 5

Verify the transaction details and press “Confirm”

Step 6

Enter your PIN

Step 7

Top Up is successful. You can save a slip, add to favorite or share it on social media.

Step 8

Receive an e-Slip.

Easier than ever, you can make a payment via QR code or Barcode by go to Scan menu in krungsri app

How to pay to another person via QR Code

Step 1

Select "Scan"

Step 2

Scan the QR code or barcode obtained from the merchant or as appeared on the invoice or as selected from the photo album

Step 3

Specify the payment amount. You may tap Krungsri logo to change your source account

Step 4

Press "Next" or add a note (if desired)

Step 5

Review the details of the transaction and press "Confirm"

Step 6

Enter you PIN

Step 7

The transaction is successful. You can save a slip, add to favorite or share it on social media

Step 8

Receive an e-Slip.

How to receive money from another person via QR Code

Krungsri iFIN is a digital loan that allows you to easily manage transactions through krungsri app. From applying for loans to receiving loan transfers, Krungsri iFIN can be conveniently accessed anytime and anywhere.

How to apply for Krungsri iFIN for new customers

Step 1

Download and open krungsri app, and select the "Krungsri iFIN" banner

Step 2

Review product details and click "Apply"

Step 3

Calculate the preliminary loan amount

Step 4

Follow the five steps to complete the loan application

Step 5

Read and accept the terms and conditions of the service

Step 6

Fill in and confirm the ID card information

Step 7

Enter personal details

Step 8

Provide address and employment details

Step 9

Fill in the loan application

Step 10

Consent to credit information disclosure

Step 11

Choose identity verification via NDID or Krungsri i-CONFIRM

Step 12

Take a selfie

Step 13

Open an online savings account for loan disbursement

Step 14

Successfully open an online savings account

Step 15

Take photos of the supporting documents for the loan application including pay slip and statement

Step 16

Loan application complete

How to apply for Krungsri iFIN for existing customers

Step 1

Go to "All Menu"

Step 2

Select "Apply Loan/Credit Card"

Step 3

Select "Krungsri iFIN"

Step 4

Review product details and click "Apply"

Step 5

Calculate the preliminary loan amount

Step 6

Enter your PIN

Step 7

Read and accept the terms and conditions of the service

Step 8

Fill in and confirm the ID card information

Step 9

Fill in the loan application

Step 10

Confirm the personal information

Step 11

Consent to credit information disclosure

Step 12

Confirm your identity for application

Step 13

Choose an identity verification method and verify your identity within specified period (within 7 days via Krungsri i-CONFIRM and within 1 hour via NDID)