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Recommendation
Verified by VISA
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Domestic Money Transfer
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Payment Services
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e-Tax Invoice & e-Receipt service
recommend
Krungsri Biz Mobile
Krungsri Business PromptPay
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Krungsri One Link
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Products
Import Services
Export Services
International transfer
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Krungsri Structured Trade Solutions
recommend
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Services
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FX & Derivatives
Exchange Rate
Market Commentary
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recommend
FX@Krungsri
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Krungsri ATM/Chip Debit Card
Can I cancel my Krungsri debit card at a different branch?
The cancellation can be made at any branch by contacting the branch and fill the cancellation request form. Unused service will be refunded to the account associated with the card.
What do I do if my ATM/debit card is suspended? Do I have to go to the bank?
In case of a suspended ATM/debit card due to entering the wrong PIN, and you recall the correct PIN
1. Contact the branches to lift the suspension for free of charge
Required Documents:
- Suspended ATM/debit Card
- Identification Card
- Bankbook
2. If you have KMA-Krungsri Mobile App, the PIN can be reset by following these steps: log in to the KMA-Krungsri Mobile App, select the account associated with the suspended card > choose “Add Debit Card” to add the card to the system > go back to the account > select “Manage Debit Card” > choose “Manage Card PIN” > set your new PIN.
In case of a suspended ATM/debit card due to entering the wrong PIN, and you cannot recall the correct PIN
1. Contact the branches to request a new card, a fee might occur depending on the card type.
Required Documents:
- Identification Card
- Bankbook
2. If you have KMA-Krungsri Mobile App, the PIN can be reset by following these steps: log in to the KMA-Krungsri Mobile App, select the account associated with the suspended card > choose “Add Debit Card” to add the card to the system > go back to the account > select “Manage Debit Card” > choose “Manage Card PIN” > set your new PIN.
If the cause of the issue is unknown, you can check the status of your ATM card by contacting us via Call Center at 1572
Does the ATM/debit card come with complimentary insurance coverage?
There is no ATM/debit card with complimentary insurance coverage at the moment. If you are interested in insurance coverage with Krungsri, please find more information
here.
What should I do if I lose both my ATM/debit card and my bankbook?
You should report the loss of the ATM/debit card by calling KRUNGSRI Phone at 1572, and request for a new bankbook at any branch. Please note that there is a fee of 100 baht per account for issuing a new bankbook. The fee for issuing a new card depends on the card type.
1. Required Document
- Identification Card
If I lose my bankbook, can I check my account balance using my identification card?
You can check your account balance at any branch for saving accounts with bankbooks, provided the account belongs to only one account holder.
Krungsri ATM/Chip Debit Card
Can I cancel my Krungsri debit card at a different branch?
The cancellation can be made at any branch by contacting the branch and fill the cancellation request form. Unused service will be refunded to the account associated with the card.
What do I do if my ATM/debit card is suspended? Do I have to go to the bank?
In case of a suspended ATM/debit card due to entering the wrong PIN, and you recall the correct PIN
1. Contact the branches to lift the suspension for free of charge
Required Documents:
- Suspended ATM/debit Card
- Identification Card
- Bankbook
2. If you have KMA-Krungsri Mobile App, the PIN can be reset by following these steps: log in to the KMA-Krungsri Mobile App, select the account associated with the suspended card > choose “Add Debit Card” to add the card to the system > go back to the account > select “Manage Debit Card” > choose “Manage Card PIN” > set your new PIN.
In case of a suspended ATM/debit card due to entering the wrong PIN, and you cannot recall the correct PIN
1. Contact the branches to request a new card, a fee might occur depending on the card type.
Required Documents:
- Identification Card
- Bankbook
2. If you have KMA-Krungsri Mobile App, the PIN can be reset by following these steps: log in to the KMA-Krungsri Mobile App, select the account associated with the suspended card > choose “Add Debit Card” to add the card to the system > go back to the account > select “Manage Debit Card” > choose “Manage Card PIN” > set your new PIN.
If the cause of the issue is unknown, you can check the status of your ATM card by contacting us via Call Center at 1572
Does the ATM/debit card come with complimentary insurance coverage?
There is no ATM/debit card with complimentary insurance coverage at the moment. If you are interested in insurance coverage with Krungsri, please find more information
here.
What should I do if I lose both my ATM/debit card and my bankbook?
You should report the loss of the ATM/debit card by calling KRUNGSRI Phone at 1572, and request for a new bankbook at any branch. Please note that there is a fee of 100 baht per account for issuing a new bankbook. The fee for issuing a new card depends on the card type.
1. Required Document
- Identification Card
If I lose my bankbook, can I check my account balance using my identification card?
You can check your account balance at any branch for saving accounts with bankbooks, provided the account belongs to only one account holder.
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