Measures for customers affected by earthquake in March 2025

29 March 2025

Krungsri provides assistance measures for customers affected by earthquake in March 2025

Krungsri (Bank of Ayudhya PCL and its business units) recognizes difficulty and damage caused by earthquake and has implemented special assistance measures for Krungsri’s loan customers, including Krungsri Consumer customers, as well as customers who have property insurance and fire insurance applied through the Bank.

For customers with personal loans, mortgage loans,
and Business Banking loans

Measure 2 A grace period on principal repayment

For SME business loan customers

For Krungsri Auto customers

Extension of repayment period and reduction of installment amount

For Krungsri Consumer’s credit card
and personal loan customers

Reduction of minimum monthly payment rates

Qualified customers:

Business owners or full-time employees who are affected by earthquake

Qualified areas:

Provinces affected by earthquake

Products and program period:

Personal loans

Mortgage loans

SME loans

From now – 30 September 2025

Hire Purchase for cars & motorcycles
Car4Cash Refinance - Hire Purchase & Title Loan for cars & motorcycles

From now – 30 June 2025

Krungsri Consumer’s credit cards and personal loans

From now – 30 June 2025

Terms and conditions for customer consideration are subject to the Bank and Krungsri Consumer's criteria and will be considered on a case by case basis.

For retail customers

Visit Krungsri branches nationwide or call 1572.

For SME customers

Contact your Relationship Manager, or call 0 2296 6262, 0 2626 2626.

For Krungsri Auto’s customers

Inquire about details and additional conditions, contact Krungsri Auto at 02 740 7400 press 3.

For Krungsri Consumer’s customers

Contact the customer contact centers (available 24-hr). For more information, visit www.krungsriconsumer.com or hotline 0 2714 5155 (available from Mondays-Fridays during 08.30 – 17.30 hrs.) or the customer contact centers of each product:

Krungsri Credit Card 0 2646 3555
Krungsri First Choice 0 2345 6789
Central the 1 Credit Card 0 2627 8111
Lotus’s Credit Card 1712

For Krungsri bancassurance customers:

Krungsri Home Prompt

Property Insurance (Sup Sin Aun Jai)

Fire Insurance

Property Damage Claims,

please contact Allianz Ayudhya, call 1292 (available 24 hours).

Underwritten by Allianz Ayudhaya Insurance Public Company Limited.

Remark: The details of coverage conditions are as specified in the insurance policy.